| Technical
Support
Please refer to our
online documentation as the first step in obtaining
support. For access to legacy and end user
documentation please visit the
SmartWare4
site.
This site is intended to
host only the additional documentation as it pertains
Visual SmartWare. The documentation for Visual SmartWare
is found in the Features
section. Each feature will have a link to its own
documentation.
Product support can be attained
in one of four methods.
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We
can be reached by phone at 608.489.4122 or fax 608.489.4106.
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Please refer to our large
online Documention
section or our FAQ section
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We have a very active user
group at
http://groups.yahoo.com/group/uksmug/ The SmartWare Users Group
(SMUG) is an online group containing members from around the world.
It is a very active and innovative group of programmers and end users who
have proven willing to share their ideas and knowledge. This group the
United Kingdom
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Use the following form to
contact technical support via email.
Online Support Request
Form
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| Fill out the following form to request technical support
via email. Someone will respond to this request within one (1) business day.
Those individuals or organizations which are under maintenance are entitled to one hour of
installation support. We attempt to avoid charges for minor support issues.
Major issues are potentially billable and are negotiated on a per instance basis.
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Please provide
the following contact information:
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T o provide you with the highest quality
technical support please use the following guidelines:
.
1) Please provide details of the Operating
System, Network, and Service Patches applied.
2) Give very specific details as to how to reproduce bugs 3) Explain the results you expected in detail 4) Explain the results you got in detail 5) Please try to figure out the fewest possible steps to reproduce bugs 6) Attach the files that reproduce the bugs so we can duplicate the problem
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